Negative Google review ignites salon conflict at Just Cuts
The Incident That Led to a Hairdresser’s Dismissal A hairdresser at a well-known salon chain in Canberra found herself at the center of a legal dispute after being fired following a heated exchange with her manager. The incident, which was captured on CCTV, involved allegations of aggressive and disrespectful behavior that ultimately led to her dismissal. Xiaofeng Lu, an experienced senior stylist, was employed casually at two Just Cuts salons in Fyshwick and Manuka. She was dismissed via text message by operations manager Kelly Chea in April 2025. The reason given for her termination was related to a one-star Google review left by a client, which mentioned a "Chinese-speaking staff member." The salon claimed that Ms. Lu was let go due to serious misconduct, including aggressive, disrespectful, and disruptive behavior during a discussion about the negative review. However, Ms. Lu denied these allegations, stating that her dismissal was motivated by complaints she had made ...