65% of Elderly Struggle Daily with Digital Skills Gap
Addressing the Digital Divide: A Guide for the Elderly In a rapidly evolving digital landscape, many elderly individuals find themselves struggling to keep up with the technological advancements that seem second nature to younger generations. To address this growing challenge, the Chungnam Provincial Office of Education, in collaboration with the Chungcheongnam-do Literacy Education Center and Lotte GRS, has published a guidebook titled “Unmanned Ordering Machine Guidebook.” This resource aims to help seniors navigate digital devices such as kiosks with greater ease. The guidebook includes detailed instructions on how to use these machines properly. For instance, it advises users not to remove the card too early, to insert the card with the IC chip facing up, and to remain calm if the screen resets after some time. It encourages users to start over slowly from the beginning if they encounter difficulties. These simple yet crucial steps are designed to reduce frustration and enhance t...