Alexa+ Becomes AI Assistant, Managing Tickets and Suggestions
A Glimpse into Amazon’s Secret Lab Around 1 p.m. local time on the 5th, at Amazon’s headquarters in Seattle, Washington. After stepping off the elevator on the 30th floor of the Day 1 Building and passing through a door marked “restricted area,” a “household” appeared. Refrigerators, TVs, and other appliances, along with furniture including a sofa, were arranged as if someone lived there. This is a laboratory for developing Amazon’s voice assistant “Alexa” and the device “Echo” that integrates it. Amazon first opened this lab, dubbed the “Amazon secret apartment,” to an overseas press corps, and among domestic media, this newspaper was the only one granted access. Alexa, Evolving into a Smarter AI Assistant “Alexa,” embedded in the voice-recognition smart speaker “Echo,” was first released in 2015 as a voice assistant that played music, set alarms, and performed similar functions. At the time, reactions praised it as “a science fiction (SF) film becoming reality,” with a speaker th...