Major Travel Firm Refunds £600k via Price Drop Guarantee
Introduction to Price Drop Protection A major travel company has taken significant steps to ensure customer satisfaction by offering a refund scheme known as Price Drop Protection. This initiative allows customers to claim money back if the price of their trip drops between booking and 60 days before departure. The online travel agent, On the Beach, has been at the forefront of this innovation, providing a sense of security and confidence to travelers. Financial Impact of the Scheme In 2025, On the Beach has repaid thousands of holidaymakers more than £600,000 in credits. Since the introduction of the scheme in February, customers have claimed a total of £613,228 in credits, with an average of £164 per holiday. Some travelers have even managed to receive over £300 per person back from their trips. These credits can be used on any future bookings through the site, and so far, £189,000 of the credits remain unclaimed. Customer Testimonials and Experiences Zoe Harris, chief customer ...