Addis Ababa unveils digital system to transform civil services

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A New Era of Digital Public Services in Addis Ababa

Addis Ababa, December 5, 2025—A major milestone has been reached in the city's journey toward modernizing public service delivery. Mayor Adanech Abiebie officially launched the Integrated Civil Registration and Residency Service Technology, marking a significant shift toward digitization. This new system is expected to transform how residents interact with government services, making them more efficient, transparent, and accessible.

During the launch event, the Mayor acknowledged the Ethiopian Artificial Intelligence Institute for its pivotal role in developing this advanced platform. The technology is designed to streamline various administrative processes, reducing the time and financial burden on citizens while enhancing overall service quality.

Key Features of the New System

The newly introduced system offers several key benefits:

  • Integrated Services: The platform combines vital events registration with residency identification, providing a one-stop solution for residents.
  • Mobile Accessibility: Residents can access these services through their smartphones by downloading the application from the Google Play Store or the App Store.
  • Data-Driven Policy Making: By capturing and analyzing data generated through the system, the city can develop more accurate and effective strategic development plans.

Mayor Adanech highlighted that the digital transformation is not just about improving efficiency but also about ensuring transparency and accountability in public administration. She emphasized that the system will play a crucial role in shaping future policies and initiatives.

Expanding the Reach of the Technology

The Mayor announced that the full implementation of the system will begin in 50 Woredas starting December 8, 2025. This phased rollout aims to ensure a smooth transition and widespread adoption of the technology across the city.

Director General of the Ethiopian Artificial Intelligence Institute, Worku Gachena, spoke about the importance of artificial intelligence as a driver of development. He noted that extensive efforts have been made to harness AI for the benefit of Ethiopia, resulting in positive outcomes in both economic and social domains.

Enhancing Service Quality and Eliminating Bureaucratic Hurdles

Yosef Nigussie, Director General of the Civil Registration and Residency Service Agency, added that the new technology will significantly improve the institution’s service quality. He pointed out that it will help eliminate malpractices and bureaucratic bottlenecks, making the process more user-friendly for residents.

Future Prospects and Global Competitiveness

The Mayor also mentioned that the implementation of this system is expected to elevate Addis Ababa’s global competitiveness. As cities around the world embrace digital solutions, Addis Ababa is positioning itself as a leader in innovative public service delivery.

With the integration of advanced technologies, the city is setting a new standard for efficiency, transparency, and citizen engagement. This initiative reflects a broader commitment to leveraging technology for the betterment of society.

Syndigate.info

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